About Our Practice

We appreciate the opportunity to care for your child. As specialists in examining and treating children from birth through young adulthood, our interest lies in both the physical and emotional growth of your child. We are also firm believers in fostering a healthy parent-child relationship with the hope that parenthood is a rewarding and fulfilling experience. Our goal is to provide the finest quality services to our patients in a comfortable and pleasant setting and to do so more efficiently and economically. Since 1986, our office has been located in the community of Westerville, but we also serve the surrounding communities and school districts. With our longevity, we now have the privilege to serve a second generation of children. 

Appointment Information

A unique characteristic about our organization is that we are associates - one of our physicians is always available for office care or telephone consultation. During routine and follow-up appointments, you are able to meet with the physician of your choice. However, because we are a group practice, sick visits and emergency calls could be scheduled with one of the other physicians in order for your child to be seen as quickly as possible.

When calling for an appointment, please let our staff know the reason for your child’s visit or the nature of his/her medical concerns so we may schedule an appropriate length of time. This will allow sufficient time for the physician to address your concerns.

During normal office hours, a triage nurse is available to answer any medical questions you may have. Our nurses are trained to be able to answer most questions regarding your child’s health. The triage staff will involve the physician, if needed, to determine the best care for your child.

Arrival Time and Cancellations/No Show Policy

Please arrive 10-15 minutes prior to your scheduled appointment time to allow for completion of new paperwork needed for your child’s new electronic medical record. If you are scheduled for an appointment and arrive more than 15 minutes past your appointment time, your appointment will be considered a No Show and will be rescheduled for another day or time.

Any same day ill appointment not cancelled at least two hours in advance or all other appointments with less than 24 hours’ notice or not showing for an appointment will result in a $35.00 charge. Reminder calls or texts are a courtesy, not a guarantee. Failure to receive a reminder call or text is not an excuse for removing the $35.00 charge.

More than three (3) last minute cancellations or no show appointments may result in the termination of our medical relationship.

Well Child Exams

Well Child exams (also referred to as yearly check-up) allow us to follow your infant/child’s growth and varying stage of development closely.

All Well Child exams need to be scheduled in advance. Please keep in mind that the months of June - September are very busy for school-age children to have their well exams and the appointments fill quickly. Yearly well child exams are good for one full year from the date of the exam, if your child has had their yearly exam there is no need for an additional Sports or Camp Physical within that year.

Please bring any forms that need completed to your yearly well child exam. All forms brought to our office at times other than the well child exam will need 24-48 hours for the physician to review the chart and complete the paperwork. Our physicians will not sign any forms unless the child has had a Well Child exam in the last 12 months.

Well child exams are conducted at the following age milestones:

• 3-5 days after delivery
• 2 weeks old
• 1 month
• 2 months
• 4 months
• 6 months
• 9 months 
• 12 months
• 15 months
• 18 months
• 2 years 
• 2 ½ years
• Annually starting at 3 years

Sick Child Visits

We will make every effort to schedule appointments for ill children on the day that you call us. If you have a medical emergency during office hours, our Triage staff will do their best to schedule your child immediately or refer you to the appropriate facility.

Prescriptions/Refills

All prescription refills must be requested through our prescription refill line (614-899-0000, Option 3) or through a member of our triage team. At this time, the physicians do not accept the auto-refill requests from pharmacies.

If the medication your child has been prescribed is too expensive, please have the pharmacist call the prescribing physician to discuss an alternative medication.

Prenatal Visits

Expecting parents can schedule a prenatal appointment with one of our physicians at no charge. At this visit, we discuss a variety of topics including an introduction to the newborn period, general office policies and answer any questions one may have regarding our practice.