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About COPC Westerville
Our physicians and staff are here to coordinate each of our patients' medical care in the most cost effective and professionally efficient manner. Our primary goal is to keep each and every one of our patients healthy. In order to achieve this, we strive to treat illnesses in a competent and timely fashion, utilizing our long-standing relationships with specialists in the community as needed to ensure the finest medical care available.
Appointments & Referrals
Patients with ongoing medical issues such as Diabetes, High Blood Pressure, Cholesterol, Thyroid, etc. are asked to schedule their follow-up appointments when they are in the office.
When You Visit
When you come to our office you will be asked to bring a photo ID and your insurance card with any co-pay that you are responsible for. If you are able to print off the new patient forms shown on this website, we ask that you fill these our completely and bring them with you or, come in 15 minutes before your appointment time to fill them out while in the office. Also, please bring all medication that you are currently taking so we can go over them with you.
Prescription Policies and Information
Prescription refills will be handled at office visits, and enough medicine will be prescribed to last at least until the patient's next appointment. We discourage the practice of calling in prescriptions as it does not allow the patient or the doctor to re-evaluate the appropriateness of the prescription, and follow the condition for which the medication has been prescribed. We do not accept calls from pharmacies to refill medications. When pharmacies call us, we request contact directly with the patient. Since we expect to fill them at the office visit, running out may be a signal that the patient is due in the office and needs to be scheduled. Our policy for prescription refills for patients changing pharmacies or changing to mail order: If a patient decides to change pharmacies, the law in the State of Ohio permits non-expired prescriptions to be transferred to the new pharmacy without charge or interruption. In the case of most mail order pharmacies, they disregard this provision and require prescriptions to be re-written. In the event that this is preferred by the patient BEFORE their next routine visit, the patient has a couple of choices:
- Make an appointment to see the doctor for repeat refills
- Wait for their next regular visit to change pharmacies
- Pay a fee for the patient's physician to review their medical records and re-write the prescription - which will then need to be picked up at the office. Antibiotic and narcotic prescriptions will not be called in to a pharmacy without an office visit
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Central Ohio Primary Care
Find out what makes us The Best for Primary Care
625 Africa Road, Suite 340, Westerville, OH
Monday 8:00 am - 4:00 pm
Tuesday 8:00 am - 4:00 pm
Wednesday 8:00 am - 4:00 pm
Thursday 8:00 am - 4:00 pm
Friday 8:00 am - 3:00 pm
Closed major holidays.
Shruti Fernandes, M.D., FAAFP
Kristine M. Hollern, M.D.
Ann R. Koval, M.D.
Fatima D. Tsalikova, M.D., Ph.D